Privacy Policy

 

At MilaServ, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with our team, or use our services.
By using our website (www.milaserv.com) or engaging with MilaServ as a client, you agree to the terms outlined in this policy.
 

1. Who We Are 
MilaServ is a B2B offshore managed services provider headquartered in Egypt, delivering customer service, tele sales, e-commerce operations, content, and design teams to clients across the GCC and beyond.
 

2. What Information We Collect We may collect and process the following categories of personal and business information:
2.1. Information You Provide to Us:

  • Name, company name, job title
  • Email address and phone number
  • Business details or service requirements
  • Communication content (emails, forms, messages)
  • Files or documents shared through the portal


2.2. Information Collected Automatically:

  • IP address and browser type
  • Device type and operating system
  • Pages visited on our website
  • Time and date of visits
  • Referral source (e.g., LinkedIn, Google)


2.3 Client Portal & Account Usage:

  • Login activity and user actions
  • Uploaded files and usage logs
  • Task and message history (for clients only)


3. How We Use Your InformationWe use your data to:

  • Respond to inquiries and provide requested services
  • Send proposals, contracts, and onboarding documentation
  • Set up client teams, workflows, and reporting tools
  • Deliver performance updates and client communication
  • Improve our website, services, and marketing campaigns
  • Ensure platform security and legal compliance

We never sell or rent your personal information to third parties


4. How We Protect Your Information
We implement strong administrative, physical, and technical safeguards to protect your data, including:

  • Secure cloud infrastructure (e.g., AWS, Google Cloud)
  • End-to-end encryption of sensitive information
  • Two-factor authentication (2FA) for client portal access
  • Role-based access controls and activity logging
  • Staff NDAs and GRC (Governance, Risk, Compliance) protocols


5. Data Storage and International Transfers
Your data may be stored on servers located in Egypt or other secure cloud regions, depending on your location and service usage. If you're located in the GCC or EU, we ensure any data transfers meet applicable cross-border data protection requirements.
6. Who We Share Your Data With
We may share data only when necessary and only with:
Authorized MilaServ employees and contractors
Cloud storage or CRM platforms (e.g., Google Drive, HubSpot)
Legal authorities (only when required by law)
Third-party partners assisting with client success (under NDA)
We do not share data with advertising networks or data brokers.


7. Email, Communication, and Cookies
7.1 Emails & Contact:
By submitting a contact form or booking a call, you may receive service-related emails, updates, or follow-ups. You can opt out of non essential communications at any time.

7.2 Cookies: We use cookies for analytics, session management, and improving your site experience. You can manage cookie preferences through
your browser settings.
8. Your Rights and Choices
Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict data processing
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at: privacy@milaserv.com


9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out:
MilaServ Privacy officer
Mansoura, Egypt
Email : privacy@milaserv.com
Phone :+20 (XX) XXX XXXX


10. Updates to This Policy
We may update this policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the revised “effective Date.”
We encourage you to review this policy regularly

 

Terms of Service – MilaServ


Welcome to MilaServ. These Terms of Service (“Terms”) govern your access to and use of our website, services, client portal, and any associated communications. By using our services or visiting our site, you agree to be bound by these Terms. If you do not agree, please refrain from using our platform or services.


1. Who We Are
MilaServ is a managed offshore services company based in Egypt, providing customized remote teams to businesses across the GCC and beyond. We offer support in customer service, telesales, e-commerce operations, design, CRM, SEO, and QA.

2. Eligibility
By using our services, you confirm that you:

  • Are at least 18 years old
  • Are authorized to represent your organization
  • Will comply with all applicable laws and regulations


3. Services Scope
We provide the following under a signed service agreement:

  • Offshore team hiring and onboarding
  • Ongoing management and performance reporting
  • Use of the MilaServ Client Portal for performance visibility and collaboration

Service specifics are detailed in the signed proposal, SLA, or scope document shared with each client.
4. Billing & Payments

  • All pricing and payment terms are outlined in your contract or quote
  • Invoices are typically issued monthly, in advance
  • Late payments may result in service delays or suspension

Additional work outside of scope (e.g., urgent campaigns, script creation) may incur extra charges with client approval
 

5. Confidentiality
We commit to maintaining the confidentiality of any business, client, or internal information shared during our collaboration. All team members sign strict NDAs and are trained in secure handling of sensitive data.
Clients are expected to treat MilaServ processes and internal tools with the same discretion.
 

6. Client Responsibilities
To ensure effective collaboration, clients agree to:

· Provide timely access to relevant tools, credentials, and documentation
· Offer clear instructions, escalation protocols, and SOPs when needed
· Designate a primary point of contact for approvals and issue resolution
· Use the portal or assigned communication channels for task management
 

7. Termination
Services are typically offered on a monthly or quarterly basis Either party may terminate with 30 days written notice .
MilaServ may terminate immediately in the event of abuse, fraud, or non-payment Upon termination, access to systems, dashboards, and reports will be revoked


8. Intellectual Property
All work produced by MilaServ teams (e.g., designs, reports, content) under your scope is your intellectual property upon full payment, unless otherwise agreed.
MilaServ retains the right to use anonymized performance metrics for internal benchmarking and quality improvement
 

9. Modifications
MilaServ may update these Terms from time to time. 
Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
 

10. Limitation of Liability
To the fullest extent permitted by law:

  • MilaServ is not liable for any indirect, incidental, or consequential damages
  • We do not guarantee sales outcomes or business growth — though we work hard to support them
  • Our liability for any claim will not exceed the amount paid by the client in the previous 2 months


11. Governing Law
These Terms are governed by the laws of Egypt. 
Any disputes shall be subject to the exclusive jurisdiction of courts
located in Mansoura, Egypt.


12. Contact
Questions about these Terms? Reach out to:
Legal Department – MilaServ
Email : legal@milaserv.com
Mansoura, Egypt