Logistics & Last-Mile Delivery

Industry Pain Points

• High volume of customer “Where is my order?” (WISMO) queries
• Complex delivery timelines and real-time status updates
• Need for 7-day, multi-shift support coverage
• Costly overhead to manage dynamic operations

MilaServ Solutions

• 24/7 customer care teams trained in last-mile workflows
• Order tracking, delay notification, and escalations
• Back-Office teams for route audits and delivery confirmations
• QA testing for delivery apps and rider tools

Results We Deliver

• 40%+ drop in open support tickets
• Real-time customer satisfaction improvements
• On-time delivery reporting support
• Reduced staffing burden for client teams