What Drives Us
MilaServ is a B2B offshore managed services company based in Egypt, helping businesses across the GCC build and scale high-performance remote teams. Since 2022, we've been transforming how fast-growing companies in sectors like e-commerce, healthcare, logistics, and fintech operate by delivering dedicated, fully-managed offshore teams tailored to their exact needs. We don’t just fill seats — we embed excellence into every role, process, and outcome
90%
customer satisfaction (CSAT)
<20s
first response time
98%
SLA adherence (avg)
24/7
multichannel support
Our Mission
To empower businesses in the GCC and beyond with exceptional, scalable offshore teams that drive operational efficiency, reduce costs, and deliver real growth — without compromising on quality, control, or speed.
Our Vision
To be one of the top #5 offshore team partner for modern businesses in the MENA region by setting a new global standard for managed remote talent where performance, partnership, and professionalism come first.
The Idea
MilaServ was born from a simple but powerful idea:
“What if offshore teams could be better, fully aligned, deeply integrated, and obsessively committed to client success?”
With roots in e-commerce, customer experience, and digital operations, our founders experienced the pain of outsourcing done wrong: misalignment, inconsistent performance, and a lack of accountability. So, we set out to build something better.
Today, MilaServ supports over 300 staff members across multiple service lines, with each client team carefully structured, trained, and managed to deliver results — not just tasks.
What Makes Us Different
Every detail matters. That’s why MilaServ teams are built differently, fully dedicated, secure, and shaped around your goals.
Dedicated Teams
Your team works only for you, no shared agents, no distractions.
Full Customization
You choose the tools, shifts, workflows, and KPIs. We build around you.
Zero Compromise on Quality
We hire top-tier talent, no generalists.
GRC-Ready & Secure
With strict governance, data security protocols, and compliance controls.
Real Partnership
You get team leads, dashboards, reports, and direct communication.
We have a global and diverse team.
We are proudly headquartered in Mansoura, Egypt, with teams operating across the country, all trained to serve clients
200
Employees
12
Nationalities
24/7
Support
Who We Help
We partner with founders, COOs, e-commerce directors, and startup teams looking to:
- Reduce costs without sacrificing quality
- Expand operations quickly with low risk
- Build agile teams for customer service, design, content, and more
- Stay lean while scaling fast
The Services We Provide
All services are tailored to your exact tools, shift preferences, languages, and KPIs.
Scale smarter with dedicated offshore teams at MilaServ, we build fully managed, highly specialized offshore teams that plug directly into your business, no training gaps, no misalignment, no compromises.
Let’s Build Together
MilaServ is ready when you are. Whether you need 1 agent or 10, one team or five, we’re here to help you scale smart, stay lean, and deliver consistently.
trusted By Leading Services providers
