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E-commerce & Retail

Industry Pain Points

  • High customer service volumes on weekends and holidays
  • Slow product listing updates and content refreshes
  • Manual order handling and marketplace compliance
  • High cost of local operations with growing SKUs

MilaServ Solutions

  • 24/7 off shore customer service teams trained in Zendesk, Gorgias, etc.
  • Product uploads, catalog updates, and listing QA
  • Order processing, escalations, and live tracking
  • Graphic design teams for banners, promos, and ads

Results We Deliver

  • Faster response times
  • Reduced order handling costs
  • Uplift in CSAT and retention
  • Better content across platforms
E-commerce & RetailE-commerce & Retail