Hospitality & Booking Platforms
Challenges We Solve:
- High support demand during travel seasons
- Price and availability change management
- Support delays on weekends or holidays
- No 24/7 availability for customer questions or cancellations
MilaServ Solutions:
- Trained support teams for phone, chat, and email
- Multi-language booking assistance
- Escalation handling, refund coordination, and itinerary changes
- Seasonal team scaling for holidays and events
Results We Deliver:
- 24/7 global guest coverage
- Fewer cancellations
- Better CSAT and online reviews
- Controlled costs with flexible team size
